FAQ

How long does shipping take? Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes [5–10 business days] depending on your location. You'll receive a tracking number by email as soon as your order ships.

Where do you ship from? [Add your fulfillment location/country here.]

Do you ship internationally? [Yes/No — add details on which countries you ship to and any extra fees or timelines.]

How can I track my order? Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by logging into your account.

What is your return policy? We accept returns within [30] days of delivery for unused, unopened items in original packaging. Visit our Shipping & Returns page for full details.

My order arrived damaged or incorrect — what do I do? We're sorry about that! Contact us at [support@gifted-soul.com] within [7] days of delivery with your order number and a photo of the item, and we'll make it right.

Can I change or cancel my order? If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate changes or cancellations.

What payment methods do you accept? We accept all major credit cards, [PayPal, Shop Pay, Apple Pay], and other secure payment options at checkout.

Do you offer gift wrapping or gift messages? [Yes/No — add details if applicable.]

How do I contact customer support? Visit our Contact Us page — we typically respond within 24–48 hours.