Shipping Policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email once your order has shipped, including tracking information.
Shipping Rates & Delivery Times
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | [$X.XX or Free over $XX] |
| Expedited Shipping | 2–5 business days | [$X.XX] |
Delivery times are estimates and may vary due to carrier delays, weather, or customs processing for international orders.
International Orders [Add details: countries served, customs/duties responsibility, longer delivery windows.]
Lost or Delayed Packages If your tracking shows no movement for several days or your package is marked delivered but hasn't arrived, contact us at [support@gifted-soul.com] and we'll help track it down.
Return & Refund Policy
Eligibility We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached.
Non-Returnable Items [List any final-sale items: e.g., personalized/custom products, sale items, gift cards.]
How to Start a Return
- Email [support@gifted-soul.com] with your order number and reason for return.
- We'll send you return instructions and, if applicable, a return shipping label.
- Once we receive and inspect your item, we'll process your refund.
Refunds Refunds are issued to your original payment method within [5–10 business days] of us receiving your return. Original shipping costs are non-refundable unless the return is due to our error.
Exchanges Need a different size or color? Email us and we'll help set up an exchange, subject to availability.
Damaged or Defective Items If your item arrives damaged or defective, contact us within [7 days] of delivery with photos, and we'll send a replacement or issue a full refund at no extra cost to you.